Our van broke down and the team at MacCarthy (especially Janine) went above and beyond to get us back on the road even sooner than expected. This has been the best customer service experience we've ever had. Thank you so much for turning what could have been a real headache into a positive memory.
All the best from Ben & Lina, keep it up!
Love this place! Everyone is great there, the service is always great!
Sales & service departments are courteous and helpful in all situations.
Good service. Friendly staff. They know their stuff. We will be pleased to have them service our Chevrolet.
Brian J Munro
Excellent, helpful staff who work hard to make sure the customer is satisfied. From sales and finance to parts and service, everyone is knowledgeable and helpful. Vehicle selection is good, with a wide array of accessories available. Quick shipping is available on accessories not in stock. Definitely this is my go-to dealership!
Prompt ..courteous service..
Oil change and winter tire change over. Started off bad. Went from almost a zero to a 5 star. Thanks to Justin MacCarthy.
Great service all the time
Always helping me out since I bought my first vehicle off of them.
They make me feel like family
Great service thanks for all your help Arianna
Used Father’s Day Gift certificate for oil change
Excellent appointment free shuttle
I cannot say enough good about the team.The Sales Mgr offered me a cup of coffee,the Marketing girl asked me if I had any issue accessing the wi-fi, I just felt valued.They got me the best rate, my sales guy listened. I used to be a customer and left after 1 bad experience.I decided to go back after being dissapointed by the relief.Thanks MacCarthy.a real family dealership who makes you feel like family...thank you!
Ariana and the entire GM team were fantastic!
Just want to say thanks Rick for doing an awesome job detailing our truck, look great. Really appreciate it.
Brandon and Joey got me into a nice car that I absolutely love! Thanks guys! Next time it’ll be a Traverse
Want to give a shout out to Kimberly Godfrey and the rest of the McCarthy GM team!!
Best customer service I have ever received at an auto dealer/service centre! It is so awesome go there and they are genuinely happy to see you. Exceptional customer service and I love my new vehicle and the fact Kimberly listened to my future plans and had a trailer package installed for me. I'm a happy camper
I absolutely love MacCarthy GM Prince Rupert! Our house hold has purchased three new trucks from them and each experience was stress free, exciting and handled with care all within a timely fashion. I picked up my truck today from having it detailed at MacCarthy GM and I couldn’t be happier with Ricks work! My truck was absolutely spotless and looked brand new just how she did almost a year ago. Whether we are dealing with Marnie and the shop/reception crew, or we are looking into a new vehicle with Kim or Todd we are always impressed with the quality service they provide. Thanks GM MacCarthy Prince Rupert crew!
Short n sweet just like me. Awesome employee to.
They were very nice, treated us with respect, told us how long it would take and they gotter fix on time, 👍🏽👍🏽👍🏽👍🏽👍🏽
Good overall experience , everyone is very helpful here at the dealership in terrace , these guys make sure to treat you right ! Special thanks to Peter , Justin and Joey for all the great help .
Boyd is a man of integrity and excels in customer service. Our experience is that he always goes above and beyond for his clients. We have and will continue to highly recommend him and McCarthy GM, Terrace, to our friends.
Sales department is great to deal with, the administration department understand and can explain financing options thoroughly. The parts manager, Dean is a great guy and is very knowledgeable in his career.
Another Happy Customer
Amazing service from Boyd and sherilynn (excuse the spelling) love my new truck
Top notch! Found what I was looking for online, called to get more information and was treated with honesty and respect! Special shout out to Justin, Joey and Renita for a great experience!
Another Happy Customer
I was very pleased with how quick and easy it was. We now own our very first vehicle with the help of two amazing employees at Prince Rupert B.C McCarthy GM. Thank you Kimberly Godfrey & Amanda Sparks for all the wonderful effort you two girls put in to put us in the best affordable family vehicle for us. We are very happy customers and will be back for sure!
Best service in Canada. Tyler is awesome Ambrose and Jon can find any accessories you need.
Very courteous staff
We had a great experience and the worker was very knowledgeable about all vehicles and which one would be better in price.
Another Happy Customer
Boyd took care of us as soon as we walked thru the door. He was very helpful and did his very best to find what we were looking for. The rest of the staff were very nice to us. Thanks MacCarthy GM and Boyd for helping Orca Bay First Aid get our first work truck.